Privacy policy

Last updated: October 9, 2026

Nữa Cà Phê operates this store and website, including the related information, content, features, tools, products and services, to provide you with a carefully curated shopping experience (the “Services”). Our store uses Shopify to provide these Services. This policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or contact us. If this policy conflicts with our terms of use, this policy governs the collection, processing and disclosure of personal information.

Please read this policy carefully. By using and accessing the Services, you acknowledge that you have read this policy and understand the practices described in it.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include anonymous or de-identified data that cannot identify or reasonably be linked to an individual. Depending on how you use the Services, where you live, and what the law permits or requires, we may collect or process the following categories, including inferences drawn from them:

Contact details: name, address, billing or shipping address, phone number and email address.
Financial information: credit or debit card and financial account numbers, payment information, transaction details, payment method, confirmations and other related information.
Account information: username, password, security questions, preferences and settings.
Transaction information: items viewed, added to a cart or wish list, purchased, returned, exchanged or cancelled, and transaction history.
Communications: information you provide when contacting us, including customer service enquiries.
Device information: device, browser, network connection, IP address and other unique identifiers.
Usage data: how and when you interact with and navigate the Services.

Sources of personal information

Directly from you: when you create an account, access or use the Services, contact us or provide information.
Automatically through the Services: from your device and through cookies and similar technologies when you use our products, services or websites.
From service providers: when they provide technologies to us or collect or process information on our behalf.
From partners or other third parties.

How we use your personal information

Depending on your interactions with us and the Services you use, we may use your information for the following purposes:

Providing, personalizing and improving the Services: fulfilling our contract with you, processing payments and orders, remembering your preferences and products of interest, sending account notifications, handling purchases, returns, exchanges and other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling reviews and personalizing your experience, including recommending products related to your purchases. This may include using your information to adapt and improve the Services.
Marketing and advertising: sending commercial or promotional communications by email, text message or mail and displaying advertisements on our Services or other websites, including based on your purchases, cart contents and activity.
Security and fraud prevention: authenticating your account, securing payments and purchases, detecting, investigating and responding to potentially fraudulent, illegal, unsafe or malicious activity, protecting public safety and securing the Services. If you create an account, you are responsible for protecting your login details. We recommend that you do not share them.
Communications: providing support, responding to enquiries, delivering efficient service and maintaining our business relationship.
Legal purposes: complying with the law and valid legal processes, responding to authorities, investigating or participating in evidence disclosure, potential or actual disputes and other adversarial proceedings, and enforcing our terms and policies or investigating potential violations.

How we disclose personal information

In certain circumstances, we may disclose your information to third parties for legitimate purposes under this policy:

To Shopify, our vendors and third parties providing services on our behalf, including IT, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping.
To business and marketing partners to provide marketing services and display advertisements. We use Shopify to facilitate personalized advertising with third-party services based on your activity across merchants and websites. These partners use information under their own policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising and marketing based on this activity.
When you ask us to or consent to disclosure, including product delivery or the use of social media widgets or integrated logins.
To our affiliates or within our corporate group.
In a business transaction, such as a merger or bankruptcy, to meet legal obligations, respond to subpoenas or warrants, enforce our terms and policies, or protect the Services, our rights and the rights of users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes information about your access to and use of the Services to provide and improve them. Information you submit through the Services is shared with Shopify and third parties that may be in other countries. To protect, develop and improve our business, we also use certain enhanced Shopify features that incorporate data from your interactions with our store, other merchants and Shopify. Shopify may use this information to provide those features. In these circumstances, Shopify is responsible for processing information and responding to rights requests for these purposes. Learn more in Shopify’s consumer privacy policy. Depending on where you live, you may exercise certain rights through Shopify’s privacy portal.

Third-party websites and links

The Services may contain links to websites or platforms operated by third parties. If you visit a site we do not control, review its privacy and security policies and terms. We do not guarantee its privacy or security and are not responsible for the accuracy, completeness or reliability of its information. Information posted in public or semi-public areas, including social media, may be visible to other users or third parties without restrictions on its use. A link does not itself imply endorsement of the content or operator unless stated in the Services.

Children’s information

The Services are not intended for children. We do not knowingly collect information from anyone below the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided information, contact us to request deletion. As of this policy’s effective date, we are not aware of selling or sharing, as defined by applicable law, information about individuals under 16.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information may also be vulnerable while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

Retention periods depend on whether information is needed to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and requests may be denied where permitted by law.

Access and information: request access to information we hold about you.
Deletion: request deletion of your information.
Correction: request correction of inaccurate information.
Portability: receive a copy of your information and request its transfer to a third party in certain circumstances and subject to exceptions.
Communication preferences: unsubscribe from promotional emails at any time using the link in our messages. We may continue sending non-promotional emails about your account or orders.

You may exercise these rights where indicated in the Services or by contacting us below. To learn about Shopify’s practices and your rights regarding the data it processes, visit its privacy portal.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request where permitted or required by law. You may appoint an authorized agent in accordance with applicable laws. We will request proof of authorization and may ask you to verify your identity directly. We will respond within legally required time limits.

Complaints

If you have a complaint about how your information is handled, contact us below. Depending on where you live, you may have the right to appeal our decision by contacting us or to complain to your local data protection authority.

International transfers

We may transfer, store and process your information outside your country of residence.

When transferring information outside the European Economic Area or the United Kingdom, we use recognized mechanisms as applicable, such as the European Commission’s standard contractual clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been recognized as providing adequate protection.

Changes to this policy

We may update this policy to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the date and provide notices required by law.

Contact us

For questions about our practices or this policy, or to exercise your rights, call 873-353-1399, email nua.caphe@gmail.com, or contact us at 3 chemin de la Mer Bleue, Lac-Cayamant (Québec) J0X 1Y0, Canada.